Processing time for orders is typically 1 to 5 business days unless otherwise stated.
Delivery timelines are estimates only and may vary due to courier delays, customs processing, weather conditions, public holidays, security issues, or circumstances beyond our control.
Once an order has been shipped and tracking information has been provided, responsibility for delivery transfers to the shipping provider. House of Js is not liable for courier delays, damages, theft, or lost packages after dispatch, but we may assist customers in resolving issues where possible.
Customers are responsible for ensuring that delivery details are accurate and that someone is available to receive the order. Once order is shipped we are not liable for additional fee is good is not collected on the same day, kindly ensure someone is available to pick up your order.
All order details are followed strictly and cannot be changed once it is shipped.
Shipping fees are non-refundable except where required by law.
International orders may be subject to customs duties, taxes, or import charges, which are the customer’s responsibility.